Welcome to Legend Steel. We are committed to providing a smooth, reliable, and transparent shipping experience for every customer. This Shipping Policy explains how we process, prepare, and deliver orders placed through legendsteel.co. By placing an order on our website, you acknowledge and agree to the terms outlined below.
Order Processing
All orders are processed after payment has been successfully authorized and verified. Our fulfillment team carefully inspects, packages, and prepares every decorative sword before shipment to ensure it meets our quality standards.
Most orders are processed within 1–3 business days. During periods of high demand, promotional events, holidays, or unforeseen circumstances, processing times may be extended. Customers will be notified if significant delays occur.
Business days are Monday through Friday and exclude weekends and public holidays.
Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.
Shipping Destinations
Legend Steel proudly ships to customers across the United States and selected international destinations where legally permitted.
International shipping availability may vary depending on local import regulations, customs requirements, and shipping carrier limitations.
Customers are responsible for ensuring that decorative swords may legally be imported into their country, state, province, or local jurisdiction before placing an order.
If shipping restrictions prevent delivery to your location, we reserve the right to cancel your order and issue a full refund.
Shipping Time
Estimated delivery times begin after your order has been processed.
Typical delivery estimates are:
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United States: 5–10 business days
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Canada: 7–15 business days
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Europe: 7–20 business days
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Australia & New Zealand: 8–20 business days
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Other International Destinations: 10–30 business days
These estimates are provided as general guidelines only.
Actual delivery times may vary depending on:
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Shipping carrier performance
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Customs inspections
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Weather conditions
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Peak holiday seasons
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Local delivery networks
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Government regulations
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Natural disasters
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Unexpected transportation delays
Legend Steel cannot guarantee delivery on any specific date.
Shipping Charges
Shipping costs are calculated during checkout based on:
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Destination
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Shipping method selected
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Package dimensions
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Package weight
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Carrier rates
Any available shipping promotions will automatically appear during checkout when applicable.
Shipping fees are generally non-refundable once an order has been dispatched.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information whenever available.
Tracking updates are provided directly by the shipping carrier.
Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.
Signature Requirements
Certain orders may require a signature upon delivery for security purposes.
Whether a signature is required depends on:
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Destination
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Carrier policies
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Package value
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Shipping method
If delivery is attempted while no recipient is available, the carrier may leave delivery instructions or arrange another delivery attempt.
Packaging
Every decorative sword is carefully packaged to help protect it during transit.
Our packaging is designed to minimize the risk of shipping damage while maintaining product presentation.
Although we make every effort to ensure safe delivery, shipping carriers occasionally mishandle packages beyond our control.
Shipping Delays
While we strive to meet estimated delivery times, delays can occur due to circumstances outside our control, including but not limited to:
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Severe weather
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Customs inspections
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Transportation disruptions
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Carrier operational delays
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Public holidays
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Natural disasters
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Labor strikes
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Government actions
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Security inspections
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Incorrect shipping information
Legend Steel is not responsible for delays caused by these external factors.
Customs, Duties, and Taxes
International shipments may be subject to:
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Customs duties
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Import taxes
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VAT
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Brokerage fees
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Local government charges
These charges are determined by your country's customs authority and are the sole responsibility of the customer.
Legend Steel has no control over these fees and cannot estimate their amount.
Failure to pay applicable customs charges may result in delayed delivery, returned shipments, or package abandonment.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information during checkout.
Please carefully verify:
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Full name
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Shipping address
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Apartment or suite number
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Postal code
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City
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State
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Country
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Contact phone number
Legend Steel is not responsible for delays or losses resulting from incorrect or incomplete shipping information supplied by the customer.
If you notice an error after placing your order, contact us immediately at Legendsteelofficial@gmail.com.
Address changes can only be made if the order has not yet entered the shipping process.
Undeliverable Packages
Orders returned to us because of:
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Incorrect address
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Failed delivery attempts
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Refused delivery
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Unclaimed packages
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Invalid shipping information
may require additional shipping charges before reshipment.
If a refund is requested instead of reshipment, original shipping costs (where applicable) may be deducted from the refund.
Lost Packages
If your tracking indicates that your package has been lost during transit, please contact us as soon as possible.
We will work with the shipping carrier to investigate the shipment.
Lost package investigations may require several business days depending on the carrier.
If the carrier officially confirms the shipment has been lost, we may offer:
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A replacement shipment
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A refund
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Store credit
The appropriate resolution will be determined after the carrier completes its investigation.
Damaged Deliveries
If your order arrives damaged, please contact us within 48 hours of delivery.
Please include:
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Your order number
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Clear photographs of the shipping box
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Photos of the damaged packaging
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Photos of the damaged product
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A description of the damage
Do not discard the original packaging until your claim has been reviewed.
Failure to provide sufficient documentation may delay claim processing.
Partial Shipments
In some situations, items within the same order may be shipped separately.
This may occur because of:
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Inventory availability
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Warehouse logistics
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Product size
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Carrier limitations
You will not be charged additional shipping costs for separate shipments unless specifically stated during checkout.
Delivery Confirmation
Orders marked as delivered by the shipping carrier are considered fulfilled.
If your tracking shows "Delivered" but you cannot locate your package, we recommend:
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Checking around your property
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Looking for carrier delivery notices
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Asking household members
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Checking with neighbors
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Contacting your local carrier office
Legend Steel is not responsible for packages confirmed as delivered by the shipping carrier.
Refused Shipments
If a shipment is refused by the customer without authorization from Legend Steel, any return shipping costs, customs fees, or carrier charges may be deducted from any eligible refund.
Order Cancellation
Orders may only be canceled before they have entered processing or shipping.
Once an order has been packaged or shipped, cancellation is no longer possible.
Force Majeure
Legend Steel shall not be liable for delays or failure to deliver resulting from circumstances beyond our reasonable control, including but not limited to:
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Natural disasters
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Floods
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Earthquakes
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Fires
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Epidemics
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Pandemics
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Government restrictions
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Transportation interruptions
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Labor disputes
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Cybersecurity incidents
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Carrier disruptions
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War
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Civil unrest
Decorative Product Notice
Our products are decorative display items. Customers are responsible for ensuring compliance with all applicable local laws regarding the possession, transportation, importation, and ownership of decorative swords.
Legend Steel is not responsible for shipments delayed, seized, refused, or confiscated due to local regulations.
Contact Information
If you have any questions regarding shipping or your order, please contact us.
Legend Steel
Website: legendsteel.co
Email: Legendsteelofficial@gmail.com
Our customer support team will be happy to assist you with shipping questions, tracking inquiries, and order-related concerns.