At Legend Steel, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order.
Eligibility for Returns
To qualify for a return:
- The item must be returned within 7 days of delivery.
- The product must be unused and in its original condition.
- The item must be returned with its original packaging and accessories.
- Proof of purchase or your order number is required.
Non-Returnable Items
Returns will not be accepted for:
- Products that have been used, damaged, or modified by the customer.
- Items missing original packaging or components.
- Clearance, final sale, or promotional items unless received damaged or defective.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at Legendsteelofficial@gmail.com with your order number and clear photos of the product and packaging.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.
Shipping charges are non-refundable unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly shipped.
We recommend using a tracked shipping service, as we are not responsible for items lost during return transit.
Exchanges
We replace items only if they are defective, damaged, or incorrectly shipped. Please contact us to arrange an exchange.
Contact Us
If you have any questions about returns or refunds, please contact:
Legend Steel
Website: legendsteel.co